Delivery and returns
EXCHANGE & RETURN POLICY
At Osalu Couture, your satisfaction is important to us. Every item is carefully inspected to meet our quality standards before shipping. If an issue arises with your order, please contact us at sales@osaluofficial.com so we can assist you promptly.
GENERAL GUIDELINES
All customers are advised to read our policies before placing an order.
Returns and exchanges are only accepted for eligible items in unused condition, with tags intact and original packaging undamaged.
We reserve the right to reject returns or exchanges that don’t meet our policy criteria.
SALE ITEMS
Sale and discounted items are final sale and cannot be exchanged or refunded.
Promotional gifts during sales are non-exchangeable and offered at our discretion.
RETURN ELIGIBILITY
To qualify for a return:
Items must be unused, with tags attached, and in original, undamaged packaging.
Return requests must be initiated within 7 calendar days of delivery and completed within 30 days.
Items showing signs of wear, stains, rips, improper care, or washing will not be accepted.
Returns must be shipped through trusted delivery partners (DHL, FedEx).
Eligible return reasons include:
Receipt of a defective or damaged item.
Wrong item or size sent.
Sold-out item received.
EXCHANGES
Exchanges are approved only if the item meets all eligibility requirements (no signs of damage, tags intact).
Sale and discounted items are not eligible for exchange.
Sizing-related exchanges are processed as store credit, which you can use to reorder a new size or a different product.
Once your returned item is inspected, we’ll update you within 2–5 business days via email.
REFUNDS
We only issue refunds for sold-out items that haven’t been processed or shipped.
Refunds are processed within 7 business days of approval.
SHIPPING & RETURN COSTS
Shipping fees are not complimentary and are calculated at checkout based on your delivery location.
Return shipping costs are the customer’s responsibility.
You may request a return label from us at sales@osaluofficial.com. The cost will be based on your package’s weight and can be paid upfront or deducted from your store credit.
STARTING A RETURN
Email sales@osaluofficial.com with your order number in the subject line. Use the email used at checkout for faster service.
Package the item securely in its original packaging. Do not combine multiple orders into one return shipment.
If you’re unavailable during the return window, request an extension (1–7 days) before the period ends.
DOMESTIC & INTERNATIONAL RETURNS
Domestic: Initiate within 5–7 calendar days of delivery.
International: Initiate within 7 calendar days of delivery using DHL or FedEx.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
Accessories, hats, bodysuits, custom/personalized orders, and personal care goods (e.g., perfumes).
Sale items and gift cards.
Items damaged during opening due to improper handling (e.g., using scissors).
If you have questions about your item’s eligibility, feel free to contact us at sales@osaluofficial.com or use our live chat for assistance.
TERMS OF SERVICE
Introduction
Welcome to Osalu. These Terms and Conditions (“T&Cs”) govern your use of our website and services. By accessing, browsing, or using this website, you confirm your understanding and acceptance of these T&Cs. If you do not agree to these terms, you should refrain from using our website or services.
Osalu Couture (“we,” “us,” “our”) reserves the right to amend these T&Cs without prior notice. Your continued use of our website constitutes your acceptance of any updates or modifications. If you have any questions regarding these T&Cs, please contact us at sales@osaluofficial.com before proceeding.
By placing an order on our website, a user profile is created, and you agree to these T&Cs. These terms also include provisions that may limit our liability and require indemnification from you under applicable laws.
Online Store Terms
By agreeing to these T&Cs, you represent that:
- You are at least the age of majority in your country of residence.
- You have provided consent for any minor dependents to use this website under your supervision.
- You will not use our products for any illegal or unauthorized purpose, and your use of this website will comply with applicable laws and regulations.
You agree not to upload or transmit viruses, worms, or malicious code that could compromise the functionality of this website or its services. Violation of these terms may result in immediate termination of your account and access to our services.
General Conditions
We reserve the right to:
- Refuse service to anyone for any reason at any time.
- Modify, suspend, or discontinue the service (or any part thereof) without prior notice.
You acknowledge that your content (excluding credit card information) may be transferred unencrypted over networks. All credit card transactions are encrypted for your security.
You agree not to replicate, duplicate, copy, sell, resell, or exploit any part of our services without express written consent from Osalu.
Purchases and Stock Availability
- Prices displayed on our website are subject to change without notice and include applicable taxes where required by local laws.
- Orders are subject to stock availability, and we reserve the right to cancel orders for out-of-stock items, incorrect product details, or pricing errors.
- If an order is canceled and payment was made via credit card, a refund will be processed automatically to your original payment method.
Upon payment, you will be directed to a secure site to complete your transaction. If any items in your order are unavailable, we will notify you promptly.
Accuracy of Billing and Account Information
You agree to provide accurate, complete, and up-to-date information for all purchases made on our website. This includes promptly updating your account information (email, contact details, and payment methods) to ensure successful transactions and communication.
Modifications to Services and Pricing
We reserve the right to:
- Adjust prices without prior notice.
- Modify or discontinue any part of our services at any time.
We are not liable to you or any third party for price changes, service modifications, or discontinuations.
Risk and Ownership
Ownership and risk for purchased goods pass to you upon delivery or collection of the order.
Changes, Suspension, and Termination
We may amend, suspend, or terminate the website or your account at any time for any reason, including improper use or violation of these T&Cs. Upon termination, all rights granted to you under these T&Cs will cease.
It is your responsibility to review the T&Cs regularly, as your continued use of the website constitutes acceptance of any changes.
Disclaimer of Warranties and Limitation of Liability
We do not guarantee that your use of our services will be uninterrupted, secure, or error-free. Our website, services, and products are provided “as is” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the fullest extent permitted by law, Osalu and its affiliates will not be held liable for any:
- Direct, indirect, incidental, or consequential damages arising from your use of the website or products.
- Loss of data, revenue, profits, or savings.
Some jurisdictions do not allow the exclusion of certain warranties or limitations, so these provisions may not fully apply to you.
Entire Agreement
These T&Cs, along with any other policies posted on our website, represent the complete agreement between you and Osalu Couture. They supersede any prior agreements, communications, or proposals.
Failure to enforce any part of these T&Cs does not constitute a waiver of our rights.
Changes to the Terms of Service
We reserve the right to update, change, or replace these T&Cs at any time. It is your responsibility to review this page periodically for changes. Continued use of our website or services after updates constitutes acceptance of the revised terms.
Contact Information
For questions about our Terms of Service, please contact us at sales@osaluofficial.com.
