Q: Orders & Payments

How can I place an order? Simply browse our collections, select your desired items, and proceed to checkout. You can complete your purchase using a secure payment method. What payment methods do you accept? We accept all major credit and debit cards, PayPal, and other secure payment gateways. Can I change or cancel my order after placing it? Orders can only be modified or canceled within 2-4 hours of placing them. After this period, we begin processing your order and changes may not be possible.

Q: Shipping & Delivery

Do you ship internationally? Yes, we ship worldwide using DHL Express or FedEx. Shipping rates are calculated at checkout. How long does shipping take? UAE Orders: 5–7 working days International Orders: 10–14 business days (Delivery times may vary due to customs processing.) How can I track my order? Once your order has been dispatched, you’ll receive an email with tracking details.

Q: Returns & Exchanges

What is your return policy? We accept returns within 7 days of delivery. Items must be unworn, with tags attached, and in their original packaging. Sale and discounted items cannot be returned or exchanged. Do you offer exchanges? We do not offer direct exchanges. Instead, we provide store credit for eligible returns, which can be used to reorder the same or a different item. How long does it take to process a return? Once we receive your return, please allow 10-14 business days for processing. Do you offer refunds? Refunds are only issued for sold-out items that haven’t been processed or shipped. All other returns will receive store credit.

Q: Products & Sizing

How do I find my size? Refer to our Osalu Couture Size Guide for detailed measurements. If unsure, our team is happy to assist. Do you offer custom tailoring or made-to-order services? Yes! We offer custom tailoring and made-to-order services. Reach out to us directly via chat, call, or email to discuss your specific requirements. Will sold-out items be restocked? Some items are limited edition and may not be restocked. Sign up for our newsletter to stay updated on restocks and new drops.

Q: Products & Sizing

How do I find my size? Refer to our Osalu Couture Size Guide for detailed measurements. If unsure, our team is happy to assist. Do you offer custom tailoring or made-to-order services? Yes! We offer custom tailoring and made-to-order services. Reach out to us directly via chat, call, or email to discuss your specific requirements. Will sold-out items be restocked? Some items are limited edition and may not be restocked. Sign up for our newsletter to stay updated on restocks and new drops.

Q: Other Inquiries

Can I purchase Osalu Couture items in-store? We are currently an online-only brand, but stay tuned for future pop-ups and showroom experiences. How can I contact customer service? You can reach us via email at sales@osalucouture.com or through our Contact Us page. Do you offer press or influencer collaborations? For press inquiries or collaborations, please email our PR team at sales@osalucouture.com

Question 1

Orders & Payments

Accepted Answer

How can I place an order?
Simply browse our collections, select your desired items, and proceed to checkout. You can complete your purchase using a secure payment method.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment gateways.
Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 2-4 hours of placing them. After this period, we begin processing your order and changes may not be possible.

Question 2

Shipping & Delivery

Accepted Answer

Do you ship internationally?
Yes, we ship worldwide using DHL Express or FedEx. Shipping rates are calculated at checkout.
How long does shipping take?
- UAE Orders: 5–7 working days
- International Orders: 10–14 business days
  (Delivery times may vary due to customs processing.)
How can I track my order?
Once your order has been dispatched, you’ll receive an email with tracking details.

Question 3

Returns & Exchanges

Accepted Answer

What is your return policy?
We accept returns within 7 days of delivery. Items must be unworn, with tags attached, and in their original packaging. Sale and discounted items cannot be returned or exchanged.
Do you offer exchanges?
We do not offer direct exchanges. Instead, we provide store credit for eligible returns, which can be used to reorder the same or a different item.
How long does it take to process a return?
Once we receive your return, please allow 10-14 business days for processing.
Do you offer refunds?
Refunds are only issued for sold-out items that haven’t been processed or shipped. All other returns will receive store credit.

Question 4

Products & Sizing

Accepted Answer

How do I find my size?
Refer to our Osalu Couture Size Guide for detailed measurements. If unsure, our team is happy to assist.
Do you offer custom tailoring or made-to-order services?
Yes! We offer custom tailoring and made-to-order services. Reach out to us directly via chat, call, or email to discuss your specific requirements.
Will sold-out items be restocked?
Some items are limited edition and may not be restocked. Sign up for our newsletter to stay updated on restocks and new drops.

Question 5

Products & Sizing

Accepted Answer

How do I find my size?
Refer to our Osalu Couture Size Guide for detailed measurements. If unsure, our team is happy to assist.
Do you offer custom tailoring or made-to-order services?
Yes! We offer custom tailoring and made-to-order services. Reach out to us directly via chat, call, or email to discuss your specific requirements.
Will sold-out items be restocked?
Some items are limited edition and may not be restocked. Sign up for our newsletter to stay updated on restocks and new drops.

Question 6

Other Inquiries

Accepted Answer

Can I purchase Osalu Couture items in-store?
We are currently an online-only brand, but stay tuned for future pop-ups and showroom experiences.
How can I contact customer service?
You can reach us via email at sales@osalucouture.com or through our Contact Us page.
Do you offer press or influencer collaborations?
For press inquiries or collaborations, please email our PR team at sales@osalucouture.com

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