Privacy Policy for INNOVE COUTURE

EXCHANGE POLICY

At Osalu , your satisfaction is our priority. We take great care in ensuring every product meets our quality standards before shipping. If you encounter any issues, please contact us immediately at sales@osaluofficial.com so we can resolve the matter promptly. Below are the details of our Exchange and Return Policy:

GENERAL GUIDELINES

  • All customers are advised to read our policies, terms, and conditions before placing an order to ensure compliance.
  • Items must meet the stated eligibility criteria to qualify for exchanges or returns.
  • We reserve the right to refuse returns or exchanges that do not comply with our guidelines.

SALE ITEMS

  • Sale items cannot be exchanged or refunded. All sales and discounted items are final.
  • Gifts or promotional items offered during sales are at the sole discretion of Osalu Couture.

ORDER/SIZING EXCHANGES

  • Returns and exchanges are only accepted through our trusted logistics partners
  • Requests must be initiated within 7 days from the date of delivery.
  • We encourage customers to carefully confirm sizing and order details before purchasing.

ELIGIBILITY FOR RETURNS

To qualify for a return or exchange:

  • Items must be unused, with tags attached, and in their original packaging.
  • Original packaging must be undamaged.
  • Items showing signs of wear, washing, rips, cuts, stains, or improper care will not be accepted.

RETURNS POLICY

  • Returns are accepted only through trusted delivery channels
  • Return shipping fees are the sole responsibility of the customer.
  • Customers may request a return label from us at sales@osaluofficial.com The cost of the label will depend on the package weight and can either be paid upfront or deducted from store credit.
  • Eligible return reasons include:
    • Receipt of a defective item.
    • Wrong sizing.
    • Incorrect order.
    • Receipt of a sold-out item.

EXCHANGES

  • Exchange requests will only be approved if all of the following conditions are met:

    • The item has intact hang tags and labels.
    • No rips, cuts, stains, or damages to the fabric.
    • Sale or discounted items are excluded from exchanges.

KEY EXCHANGE POLICIES

  • Items on sale, promotional items, or items purchased with discount codes are not eligible for exchange.
  • For sizing issues, exchanges are processed as store credit, which can be used to reorder the same item or a different item.
  • Refunds are only issued for sold-out items that haven’t been processed or shipped. Refunds in such cases are processed within 7 days of purchase.
  • Exchange approvals and updates are communicated via email within 2-5 business days after the returned item is inspected.

SHIPPING CHARGES

  • Shipping charges are non-refundable.
  • Customers are responsible for return shipment costs.

DOMESTIC RETURNS

  • Returns or exchanges must be initiated on or before 5 days from the date of delivery using our or your logistics partners

INTERNATIONAL RETURNS

  • Returns or exchanges must be initiated within 7 calendar days from the date of delivery using our logistics partners, DHL or FedEx.

HANDLING PACKAGES

  • Please handle packages with care. Do not use scissors to open packages, as damage caused during opening will void return eligibility.

STARTING THE RETURN PROCESS

  1. Initiate a Return
    • Email sales@osaluofficial.com with your order number as the subject line. Ensure you use the same email address used when placing the order for faster processing.
  2. Prepare the Return
    • Place the unused item in its original packaging.
    • Do not combine multiple orders in one package or split one order into multiple packages. This may delay processing and incur extra charges for duties.
  3. Return Window
    • Return requests must be initiated within 7 calendar days of delivery.
    • If unavailable to receive your package within the return window, email sales@osaluofficial.com before the return window expires to request an extension of 1 to 7 additional days (subject to approval).

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Accessories, hats, bodysuits, custom/personalized products, and personal care goods (e.g., perfumes).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

If you have questions about your specific item, contact sales@osaluofficial.com for assistance.

REFUNDS

  • Refunds are processed only in the case of sold-out items that haven’t been processed or shipped.
  • Refund processing takes 7 business days after approval.

Still Need Help?

  • For more details, visit our FAQ section or contact us via:
  • You can also use our live chat for real-time support.